SUMMARY
multiple deadlines ~ special projects ~ managing details ~ writing ~ travel/appointment scheduling ~ organizing ~ computer knowledge ~ events ~ displays
In my most recent position, I was responsible for event planning, marketing, project and product management, shipping, budgets and customer relations. I also have over eight years experience in the retail business varying from working for Harley Davidson to Macy’s. In addition, I have over five years experience working in the clerical field and an office setting. I work well in changing situations and environments with little or no supervision. I type 65 wpm.
PROFESSIONAL EXPERIENCE
-----------------------------------------------------------------------------------------------
Experts Exchange 04/07—06/10 San Luis Obispo, CA
Marketing Coordinator
Previous Positions: User Experience Coordinator, Member Appreciation Coordinator, Marketing Assistant, Customer Service Rep.
- 1st Corporate Account representative, creating documentation and processes for the customer service department to use with Corporate Accounts.
- Maintain member relations and create new member appreciated features
- Give out appreciation awards to our online experts
- Conduct corporate events (ranging one to five days) with attendees from around the world, planning travel, lodging, entertainment and events for each conference
- Budget planning; creating budget proposals and giving updates on a monthly basis
- Order promotional items for the company, as well as keep a running inventory
- Complete charge of the shipping department
- Creating and maintaining website standards
- Writing and conducting Usability Tests and reporting results to management and team members
- Conducting reviews on all wireframes sent through the pipeline to maintain a consistent user experience, accuracy and functionality
- Creating wireframes, site maps, process flows, and other design documentation
- Project management from development through live site implementation, working with the Creative, Quality Assurance and Engineering Teams.
- Testing new site features in internal, test, beta and live environments to ensure accuracy and functionality
- Writing testing documents for the Quality Assurance team
- Content creation and market research for new sites
Sephora 06/06—02/07 San Luis Obispo, CA
Beauty Consultant
- Consulted customers on hair, make-up and skin care products
- Make-up application and training for clients on a daily basis
- Assisted management in creating forms for tracking dollars made per consultation
- Assisted in setting up attractive window displays and retro-fitting stores
- Make-up artist for local fashion show at Farmers Market
Measure J, The Dalidio Project 09/06—11/06 San Luis Obispo, CA
Phone Bank Coordinator
- Supervised up to 25 phone bankers five to six nights per week
- In charge of scheduling, staffing and coordinating with the campaign manager
- Helped the Campaign Coordinator with event planning
- Campaigned at the Farmers Market handing out flyers, brochures, etc.
- Hired as the make-up artist for Ernest Dalidio for a local commercial
Prescriptives, at Macys 02/06—05/06 Santa Rosa, CA
Beauty Consultant
- Consulted customers on hair, make-up and skin care products
- Make-up application and training for clients on a daily basis
- Assisted in setting up in house events and flyers
Torrid 02/05—02/06 Santa Rosa, CA
Assistant Manaager
- Assisted customers in their buying needs, adding items to fitting rooms that matched the customers interests per store policy
- Supervision of sales associates, hiring and training new associates as well as tracking daily, weekly and monthly sales goals.
- Cash register use; processed returns and handled customer service issues
- Assisted in setting up attractive window displays and merchandising
- Created weekly schedules and sales tracking sheets for promotions, individual employees and personal goals.
VOLUNTEER WORK AND GROUPS
-----------------------------------------------------------------------------------------------
Templeton Pentecostal Church
- Outreach Program, Child Care and Sunday School
- Writing of and distribution of bulliten
American Cancer Society SLO Relay for Life
- Christmas Parade Organizer (06-08)
- Online Chair (06-07)
- Survivorship Chair (07-08)
- Team member (2009)
Experts Exchange Fundraising
- Water Run (Wine for Water) – Raised money through potlucks and other events
- Unicef (Help for Haiti) – Raised money through potlucks and other events
- Prado Day Center – Cooked and served hot breakfast once a month
Young Professionals Networking Group (YPNG)
- Social/Outreach Committee Member
- 3rd & 4th Anniversary Party Planning Committee Member
- Wine Tour Planning Committee Member
San Luis Obispo Downtown Association
- Concerts in the Plaza Volunteer
EDUCATION
-----------------------------------------------------------------------------------------------
Santa Rosa Jr. College Santa Rosa, California
Psychology
General education with some coursework in psychology and criminal justice, 2004—2006
Templeton High School Templeton, California
General Education
Graduated 2004
COMPUTER SKILLS
-----------------------------------------------------------------------------------------------
Windows XP ~ Windows Vista ~ Windows 7 ~ PowerPoint ~ Outlook ~ Mozilla Thunderbird ~ Adobe Photoshop ~ Microsoft Office ~ Adobe Acrobat ~ Axure ~ Sourceforge ~ Lighthouse ~ Jira ~ Social Media Site Knowledge
~ Created website for my mom’s business, Girl Friday: http://thegirlfriday.weebly.com/index.html
REFERENCES
-----------------------------------------------------------------------------------------------
